Legal
Privacy Policy
Last updated: 9 April 2026 ·
Operated by: HampshireWeb ·
Location: New Milton, Hampshire, UK ·
Contact: support@hampshirewebpro.co.uk
Summary: We collect only the information you give us through our enquiry and booking forms. We use it solely to respond to you and manage your project. We never sell your data. You can ask us to delete it at any time.
1. Who We Are
HampshireWeb is a web design and development service based in New Milton, Hampshire, UK. For the purposes of UK data protection law, HampshireWeb is the data controller responsible for your personal data.
Contact: support@hampshirewebpro.co.uk.
2. What Data We Collect
2.1 Information you provide directly
When you submit an enquiry, request a demo, or book a call, we may collect:
- Full name
- Business name
- Email address
- Phone number
- Business type and location
- Details of services you're interested in
- Any message or additional information you choose to share
2.2 Information collected automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on site
- Referring website (how you found us)
This information is collected via cookies and standard server logs. See Section 8 for full cookie details.
3. How We Collect Your Data
We collect personal data through:
- Enquiry / lead capture forms on our website
- Booking forms when scheduling a call
- Email correspondence when you contact us directly
- Phone calls where you provide information verbally
- Website analytics (cookies and server logs)
4. How We Use Your Data
We use the information we collect to:
- Respond to your enquiry and provide the service you requested
- Build and deliver your website demo
- Manage your project and communicate updates
- Send invoices and process payments
- Confirm and manage bookings
- Improve our website and services based on usage data
- Comply with legal obligations
We will never use your data for unsolicited marketing, sell it to third parties, or share it with advertisers.
5. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
- Contractual necessity — to fulfil our service agreement with you (e.g. building your website, processing payment)
- Legitimate interests — to respond to enquiries, manage client relationships, and improve our services
- Legal obligation — to comply with applicable laws (e.g. tax records)
- Consent — where you have explicitly opted in (e.g. subscribing to updates). You may withdraw consent at any time.
6. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiries that did not convert — deleted after 12 months of inactivity
- Active client records — retained for the duration of the service relationship
- Invoices and financial records — retained for 7 years as required by UK tax law
- Website analytics data — retained for up to 26 months
You may request deletion of your data at any time (see Section 9).
7. Who We Share Your Data With
We do not sell or rent your personal data. We may share it with trusted third parties only where necessary to deliver our services:
- Hosting providers — to host your website and our systems (servers located in the UK/EU)
- Email service providers — to send transactional emails
- Payment processors — to process invoices securely (e.g. bank transfer, PayPal)
- Analytics tools — such as Google Analytics (see cookie section)
All third-party processors we use are required to handle your data in accordance with UK GDPR.
8. Cookies
Cookies are small text files stored on your device when you visit a website. We use the following types:
| Cookie Type | Purpose | Duration |
|---|
| Essential |
Required for the website to function correctly (e.g. form submissions, session management) |
Session |
| Analytics |
Google Analytics — helps us understand how visitors use the site (pages visited, time on site). IP addresses are anonymised. |
Up to 2 years |
| Preference |
Remembers your settings or choices on the site |
1 year |
8.1 Managing cookies
You can control and delete cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.
8.2 Google Analytics
We use Google Analytics to monitor website traffic. Google may transfer data outside the UK. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
9. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Ask us to delete your personal data ("right to be forgotten").
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to us processing your data based on legitimate interests.
Right to Withdraw Consent
Withdraw consent at any time where processing is consent-based.
Right to Complain
Lodge a complaint with the ICO if you feel your rights have been violated.
To exercise any of these rights, contact us at support@hampshirewebpro.co.uk. We will respond within 30 days. There is no charge for making a request.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:
- HTTPS encryption on all pages of this website
- Password-protected admin systems
- Access to personal data limited to authorised personnel only
- Regular security updates and monitoring
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reading the privacy policy of any external site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available at this URL with the updated date shown at the top. For significant changes, we will notify active clients by email.
13. Contact & Complaints
For any privacy-related questions or to exercise your rights, please contact us:
If you are unhappy with how we have handled your data and we have not resolved your concern, you have the right to complain to the UK's data protection authority:
- Information Commissioner's Office (ICO)
- Website: ico.org.uk
- Phone: 0303 123 1113